We just had the lowest customer service score on our CSAT in a long time at my store. What I feared most has come to pass: those that care about providing customer service quit, and the only people willing to accept 25 hours a week don't care. We are hard at work gathering evidence of lower CSAT scores at Staples locations. If you have any evidence or would like to report your scores at your Staples location, please e-mail me at suewhistleblower@gmail.com