Since 2014 cases of blocking of accounts of buyers of Aliexpress became frequent. The reason of blocking - fraud from buyers. The idea to block buyers of swindlers is supported by diligent buyers of aliexpress, but procedure of selection and blocking of unfair users of a site Aliexpress.com is too simple and unreasonable.

1. At desire the unfair seller can make the complaint and in a consequence to achieve blocking of any, even the diligent buyer.
2. Automatic blocking at a large number of the aggravated disputes because of not delivered orders. Automatic blocking cannot analyse the reason of dispute and check truthfulness of entered information. Therefore automatic blocking does hasty and unreasoned decisions. Often not in favor of the buyer.

Recently I got under blocking though did not break the rule Aliexpress. My account was blocked. I lost possibility to do orders, to use privileges, to leave responses and to open new disputes by existing orders. I was deprived by possibilities to open disputes and to protect the rights - the rights of the buyer of Aliexpress.

Under blocking any user with a large number of disputes can get, it is possible even you.

After my account blocked, I made an application on account restoration in service of technical support. To me told that in a current of five days to me the answer will come to e-mail. Any letters did not arrive. The department which is engaged in restoration of accounts is overflowed with demands for restoration of the blocked accounts and it is incapable, will cope with such number of information.

Why to such large trading platform as Aliexpress to block a huge number of diligent users which did not break a rule, but were appealed by the unfair seller for the purpose of revenge or automatically without the concrete reasons, but only because of a large number of disputes. A large number of the blocked users will lead to decrease in profit and outflow of buyers.

Such events can be avoided, having changed procedure of blocking of an account:

1. It is possible to leave possibility to make complaints to the buyer and automatic check.
2. If the complaint arrives not to block all functions of an account of the buyer. To block only possibility to create new orders. It is necessary to leave function of opening of disputes by already paid orders.
3. It is necessary to make the decision directly with online support service. The support service will ask questions, for example: The reasons of disputes, existence of duplicating accounts and so forth. In case of blocking the support service will report a concrete rule which was broken by the buyer. 

The way offered by me gives the chance to solve a question without a delay for the user and allows to carry on dialogue to both parties. This way will give the chance to prove honesty to diligent users of Aliexpress.

Already now there is a large quantity of demands for restoration of accounts, on them too it is necessary to make the right decision.

The administration of Aliexpress needs to stop urgently mass blocking of accounts of diligent buyers!

I hope for support from ordinary buyers and administrations of Aliexpress.com​, Alibaba.com and the Alibaba Group companies.