In September 2017, Royal Mail has added a captcha verification to its website making it impossible for its customers to track deliveries in 3rd party tracking apps.

Royal Mail should not limit its tracking to royalmail.com only. Customers should be able to track their deliveries in any tracking app or website they like.

As of today, Royal Mail is the only major postal operator in the world with this kind of restriction. It does not offer its own tracking app for mobile devices while not letting other apps to operate.

We live in the era of mobile applications where consumers have a freedom of choice. Limiting customers to a website only in 2017 is just not acceptable.