
Jennifer PrescottCrossville, TN, United States
Mar 23, 2018
Hi there!
I wanted to share that my Review Privileges have been **restored**... But many are still struggling with the unfair suppression of their reviews.
So I'm going to share how I managed my victory.
After my disastrous attempts to resolve this issue through Customer Service, I took a risk and sent an email to Jeff Bezos, CEO of Amazon, through an email mentioned in a news article a while back. ( Jeff@amazon.com )
And a few days later, I received an email from Executive Customer Relations, from someone by the name of Bryan Adams, stating that they would further investigate my issue. He also said that he would be sure to include Mr. Bezos in the situation.
Here is the email I received on 03/16/18:
"Amazon
Your Account Amazon.com
Message From Executive Customer Relations
Dear Jennifer,
I'm Bryan Adams of Amazon.com's Executive Customer Relations. Jeff Bezos received your email, and I'm responding on his behalf. I'll be sure to include Jeff’s office with this correspondence.
I'm very sorry for the frustration this issue has caused. Thank you for reaching out. Since this is a unique situation, I'm collaborating with our Review Moderation Team to work on a resolution. I know your wait has been frustrating and for that, I truly apologize. Please allow me 1-2 business days to research the issue so we make sure the matter is taken care of properly.
Jennifer, thanks for your patience, and I’ll be in touch again soon.
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Bryan Adams
Executive Customer Relations"
Then, two days later I received an email from the Review Moderation department that stated that after further investigation into the issue, they had restored my Review Privileges, and that they were sorry for the inconvenience.
(Here is the email I received from them):
"Hello,
I'm a member of the Amazon.com Product Review Moderation team. Jeff Bezos received your email and requested that I research this issue and respond on his behalf.
I have reviewed this situation and have restored your reviews to our site. We are sorry for any inconvenience this has caused.
Review Moderator Amazon.com
http://www.amazon.com "
Then *all* of my reviews were restored! I made *sure* to reread every TOS so I wouldn't have this situation occur again!
I hope my success can help anyone else out there that has encountered this frustrating situation!
Best of luck, and if you find yourself in this situation, please feel free to contact me, I would be happy to help in any way that I can!!
Blessings!
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