Had a cousin visit and he stayed at the Wingate by Wyndham in Longview, Texas. He said he could not find any instructions on the phone or elsewhere in the room how to reach emergency personnel. He finally found the instructions in the "welcome booklet" and it said to dial 9-911. When checking out he asked the desk clerk why and she said,"You do NOT have to dial a nine to access 911, I don't know why it's in there". She stated that they are changing all of their hotels because of Kari's Law (not sure and what happened. It took a guy from Arkansas visiting his cousin to find that out. We have still to this day, never heard from Wyndham so I have to take this as their response to what happened at their hotel in Marshall. I'll take the update anyway we can get it!