Email from Arriva

I am sorry to learn of the inconvenience you encountered with the route 133 bus service.

The Gillingham depot have advised that they are experiencing operational difficulties. Regrettably, the operational difficulties that they are facing are in regards to driver shortages. This is having a large impact at the depot, who are doing all they can to address the situation. As some of these difficulties arise with out much warning and we can't predict which service will be affected, it isn't always possible or feasible for us to update the app or our social media with cancellations in time for customers. Although I cannot promise any short-term resolution to this problem, we are hopeful that these staffing issues will be resolved with in the next couple months. Please be assured that our scheduling teams are closely monitoring the situation and making changes wherever possible. We are recruiting more drivers and we appreciate your patience while we move through the motions of completing their onboarding and training.

Regarding the incidents where drivers have not stopped when signaled, please be assured that we take complaints of this nature extremely seriously. When incidents are reported with all the relevant journey details, the driver involved will be met with to discuss the issue and take the appropriate action.

We hope we can be of service to you again in the future.