A Puerto Rico Digital Service is a fundamental step in providing what Puerto Rico needs: transparency, efficiency, and economic development.  The PRDS will be a cadre of highly talented digital teams who will be in charge of transforming Puerto Rico to a “native digital” government, so that it can better serve its citizens at a significantly more efficient and at a much lower cost than how it serves citizens today.  

PROMESA’s success depends on its ability to establish a Puerto Rico Digital Service with top-caliber talent and a government-wide coordination of IT investment and implementation that ensures proper delivery of information and services.  Puerto Rico’s long-term success requires the PROMESA Board and the local Government to work together and use US Digital Service best practices in E-Government as an opportunity to reinvent government services, with a focus on responsiveness and user collaboration  to ensure much needed transparency, savings and efficiency, while providing a foundation for economic development in “native digital” form.

The Puerto Rico Digital Service, in short, will allow Puerto Rico to leapfrog into a brighter future by leveraging the experience and wisdom of the USDS to implement a test bed for the use of digitally-enabled government services throughout the entire island.

On April 27, 2011, President Obama issued Executive Order 13571 (Streamlining Service Delivery and Improving Customer Service), requiring executive departments and agencies (agencies) to, among other things, identify ways to use innovative technologies to streamline their delivery of services to lower costs, decrease service delivery times, and improve the customer experience. As the next step, he tasked the Federal Chief Information Officer (CIO) with developing a comprehensive Government-wide strategy to build a 21st century digital Government that delivers better digital services to the American people.    Puerto Rico should not be left out!

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