Mayor Broderick
Subject: URGENT: Total signatures 176.
Residents Demand Billing Transparency in Anderson
Dear Mayor Broderick,
My name is Susan Warren, and I am a resident of Anderson northeast neighborhood. I am writing to you today on behalf of the community of Anderson.
I have three petitions calling for transparency-92 on one, 62, and 22 local citizens who have signed a formal petition on Change.org demanding immediate transparency in our local Anderson City Utilities billing practices.
As our elected and appointed representatives, it is your duty to ensure that public services run honestly and transparently.
Currently, the lack of clarity on our billing statements has left thousands of residents facing unexpected costs, unexplainable fees, and an inability to track their actual usage. Residents on EAP must call in monthly to wait on the phone line then for staff to figure subtracting their EAP from their electric usage. They do have a call back, but I have not had my calls returned a few times. You still mustwait to make sure we do not miss the call. I find this unacceptable for a business to do. Your citizens are doing the work but not getting credit for it.
Software that is workable for the city’s current computers can do the complicated EAP and Community Assistance pledges as columns with pending and cash received.Pendleton and Middletown do and we can also.
This growing movement of your constituents is collectively calling for the following actions:
1. Full Transparency: A complete breakdown of all line items, fees, and surcharges on all future statements.An explicit due date AND Disconnect date.
2. Accountability: A formal, independent audit of the current billing systems and fee structures.
3. Public Engagement: A dedicated public comment session during a scheduled meeting to address community grievances.
Our community deserves clear answers and fair practices. You can view the growing list of signatures.
I look forward to your prompt response detailing the steps your office will take to address this critical issue.
Thank you for your time and your service to our community.
Sincerely,
Susan Warren