Let's get more signatures for this petition
Hi all, we've reached 55 signatures on this petition & 70! On the other. I am posting something from a “concerned” citizen that may be helpful to our community:
Here is a quick prompt and action list you can copy, paste, and use right now:
STEP 1: CHECK YOUR REAL RATE
Divide your total bill dollar amount by your total kWh used. That gives you your actual rate per kWh. Drop your cost per kWh in the comments below so we can compare across town.
STEP 2: DEMAND A METER AUDIT
If your bill jumped while you were away or dealing with repairs, do not accept a customer service script. Email custserv@cityofanderson.com or send a letter to Anderson City Utilities at 120 E 8th St demanding a physical meter re-read and technical accuracy test.
STEP 3: CHALLENGE DEPOSIT FEES
If you were charged a deposit over several hundred dollars, look into Indiana utility standards under 170 IAC 4 1 15. State guidelines cap residential utility deposits at two months of estimated average usage and require interest on deposits held over 12 months. Demand their 12 month average formula in writing.
STEP 4: ESCALATE TO REGULATORS
If the city utility refuses your audit request, file a formal report with the Indiana Office of Utility Consumer Counselor at uccinfo@oucc.in.gov or show up at the Anderson City Council meeting on the second Thursday of the month at 6:00 PM at City Hall.
Copy and paste the email template below directly to city utilities:
TO: custserv@cityofanderson.com
SUBJECT: Official Account Audit and Rate Dispute - Account [YOUR ACCOUNT NUMBER]
To City of Anderson Municipal Utilities,
I am writing to formally dispute my utility bill for the period ending [DATE] in the amount of $[TOTAL AMOUNT].
Despite consistent household usage, my charges have increased unexpectedly. Under local administrative dispute guidelines and state consumer protection standards, I am requesting an immediate audit of this bill.
Please provide written confirmation on the following:
METER AUDIT: Requesting a physical re-read and accuracy test of electric meter [METER NUMBER] to ensure proper calibration and confirm no estimated reading errors occurred.
RATE BREAKDOWN: A written itemization showing my total kWh used, baseline rate charged per kWh, fixed customer fees, and any fuel or tracker adjustment multipliers applied.
DEPOSIT REVIEW: If a deposit was added, please provide the 12 month average usage formula used to calculate this amount. Under state standards 170 IAC 4 1 15, residential deposits cannot exceed two months of estimated average usage.
Please place a hold on late fees or disconnection proceedings associated with this disputed balance while this investigation is open.
Name: [YOUR FULL NAME]
Address: [YOUR SERVICE ADDRESS]
Phone: [YOUR PHONE NUMBER]
— feeling concerned.