Get Merseyrail to freeze their fare increases until service improves
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After running Merseyfails for a couple of months people constantly bombard me with messages about their poor experiences of Merseyrail.
Over the past 6 months especially customers have had to deal with constant delays, cancellations, rail replacement buses, strikes, overcrowded trains and have had NO formal apology from Merseyrail.
Now it has been proposed rail fares will increase a further 3.6% in January. We want Merseyrail to reconsider their rail increases until service reaches a satisfactory level for consumers.
We also want Merseyrail to increase their level of customer service - replying to customer complaints and acknowledging when they are wrong to put the customer first.
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