To those of you who have tried to figure out where it all went wrong, there's a chance you'll be denied because it's simply too inconvenient. "In response to an FOI request for documents related to the "Centrelink data matching/debt recovery scheme", the department said it did not know which program the request referred to. "It is not clear which program or scheme you are referring to in your request," the statement said. "The department has used data matching programs in various forms since 1991 and these programs are not all linked to the department's debt recovery scheme." Time to adopt a lighter touch? In the wake of the debt recovery debacle, Helen Hodgson asks if it is time for Centrelink to change tack. It is one of at least eight requests the department has tried to reject. Two of the eight were lodged by ABC News journalists. In another request lodged through the website righttoknow.org.au, the department claimed it could not find any documents about the risks of the automated program. "All reasonable steps have been taken to locate the documents you have requested and I am satisfied that they do not exist," the department's FOI team wrote. But in a third case, the department said it was refusing the request because there are too many documents. "I am unable to reasonably identify what documents you want due to the volume of documents," it said." Spend 10 minutes, get on the phone to your local MP, go through the steps to lodge a complaint with the Ombudsman! The details have been listed and sent out to you, as the good old Captain would say, The power is yours!