Petition updateURGENT: A Banking Royal Commission to stop Corruption in the CBA and FOS

Will individual Australians ever receive justice?

Susan DennisGold Coast, Australia
Jun 6, 2018
Firstly, thank you to everyone who has signed my petition. I am very grateful. As time goes on I am learning more and more about the legal rights of a bank customer but because of the current court proceedings I have to be careful what I say right now. I will let you know this information in the future, if nothing else so that you are all aware. Even though the Royal Commission has exposed some of the corruption in the CBA, I again wonder if anything will ever be done to assist all the individual Australians, like myself, whose lives have been destroyed because of the misconduct of the CBA and the failure of FOS to provide Applicants with a fair and impartial adjudication. In my previous updates I mention the advice I received in writing from the Federal Treasurer that the Federal Government will not assist any individual Australian in a dispute with a bank, or FOS. This is probably why I was ignored by my local Federal Member and the Federal Members and Senators of all political parties. I have also received the same advice in writing from ASIC. Therefore, no individual Australian will be assisted in any way by the Federal Government and ASIC even if they have evidence that the CBA has breached its legal obligations. My research has revealed that very few consumers take legal action against a bank. For instance in the 4 years from 2015 to 2018 there have only been 10 Federal Court Judgments involving 7 companies for breaches of the National Consumer Credit Protection Act 2009 and this court action was commenced by ASIC in its enforcement role. As advised, I had to work out how to commence legal action against the CBA myself, and I am a vulnerable, disadvantaged Australian. Even though I was aware of the huge obstacles I face in the judicial system I could not stand back and allow my life to be destroyed and my home taken away from me because the CBA continues to get away without providing any evidence and so far no one has recognised the evidence I have provided. All I seek is a fair and impartial adjudication. Every individual Australian deserves this. I have discovered that I have been given incorrect legal advice by Consumer Protection solicitors employed by community legal service providers regarding my legal rights as a bank customer. If this has happened to me, this has happened to other individual Australians. Is any of this going to change? Are individual Australians ever going to receive justice? One change requested by individual Australians for a long time is an independent investigation and audit of FOS which has never occurred since its incorporation. This will reveal the major flaws in the FOS dispute process and its failure to provide Applicants with a fair and impartial adjudication which is supposed to be its purpose.
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