Give Us Hot Water And Compensation

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Hot water is a basic necessity, and to be deprived of this basic necessity is quite frankly inadequate. Considering the fact that we are all paying £6,292 and more to live in Liberty Park, it is utterly appalling that better policies and procedures are not in place for when issues such as this occur.

We are sympathetic that problems like this can happen from time to time, however, when this has been occurring for consecutive weeks and nothing is being done to positively rectify the situation, despite already reporting it and complaining on many occasions. It is severely distressing.

We are dissatisfied with the service we have received and we feel that some form of compensation is warranted as quite frankly, we are paying £143 a week and hot water is a billable utility, however, we are being charged for something we are not receiving. 

According to the procedure for any issues, we have regarding maintenance, I'm sure we have all cooperated and followed the necessary steps. But, nothing has been done to resolve this nuisance. Having to shower in rooms that are firstly not our own and secondly, undergoing construction work where numerous health and safety issues can arise, is very hazardous and frustrating.

We feel very let down as to how the situation is being managed thus far! We want to see this issue resolved immediately!

Liberty Park is quick to take money out of our hands as students, but reluctant to give back any form of compensation! 

This is not the Liberty Park experience we were all lead to believe, we would receive when we applied!



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