FedEx Attributes Success to People-First Philosophy The leader in the air express cargo transportation industry, we have developed a unique relationship with our employees, based on a people-first corporate philosophy. Our Founder and CEO Frederick Smith was determined to make employees an integral part of the decision-making process, as he believes that "when people are placed first they will provide the highest possible service, and profits will follow". The FedEx corporate philosophy is the result from this belief: People-Service-Profit. These three corporate goals form the basis for all business decisions. The people priority acknowledges the importance of employee satisfaction and empowerment to create an environment where employees feel secure enough to take risks and become innovative in pursuing quality, service and customer satisfaction. Service refers to the consistent and clearly stated service quality goal of 100% customer satisfaction, 100% of the time. A corporate profit should result, if the people and service goals have been met. There are many processes in place at FedEx to ensure that P-S-P becomes a way of life for all employees: http://www.fedex.com/ca_english/about/overview/philosophy.html