HMD [NOKIA] recall handsets with faulty charging port

HMD [NOKIA] recall handsets with faulty charging port

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HMD brought back Nokia into the mobile phone industry which got a lot of people excited including myself.

Millions of people have bought handsets with subjectively beautiful designs and competent clean software but now thousands are facing issues with their faulty charging port. I own Nokia 6.1 Plus in India (Nokia X6 in China) which now after 5-6 months from purchase has an extremely loose USB C charging port, the phone doesn't charge properly anymore, one has to adjust the cable to make sure the phone charges and can't be used while charging. Nokia has an active online community where so many users have posted regarding the same. The worst part is that Nokia 6.1 Plus is not the only handset facing this issue, users have reported the same thing happening with Nokia 7 Plus, Nokia 5.1 Plus on their respective threads. Also, Nokia's authorized service partners are giving a timeline of 1 month wait time for the repair process and quoting up to 2K INR for repair if the warranty period is over or if they deny warranty in case any they find any water damage. If there is any design or manufacturing fault with the charging port.

The perfect and commendable solution for HMD would be to realize this is unacceptable and recall all handsets and repair the charging port with a properly designed/manufactured one free of cost as its almost inevitable to avoid this issue upon regular use.