This response from Halifax was via text message and as you can see below, they said they will be “in touch”. Hopefully, this will be soon and Covid-19 won’t delay it too much. Fingers crossed!
Response from Halifax on Wednesday 13th May 2020 at 8:32am
Miss Green, we've received your complaint and will be in touch. It may take longer than usual due to the impact of Covid -19. We're sorry for this. We'll do everything we can to put things right. We'll look at the information we have, get in touch for more details, keep you updated and give you our final response.Given our volumes, please only contact us if you will become vulnerable due to a delay in your complaint. Your complaint reference is XXXXXXXX. If you don't accept our final response, you can ask the Financial Ombudsman Service to look at your concerns. This is a free service.