So our last hope the ombudsman has now said they cannot do an independent investigation!

SHOCKED BEYOND WORDS! 

The pathetic excuse is because the company has apologised and implemented new procedures. 
NO CONSEQUENCES FOR THEM HAVING NO TRAINING RECORDS! OUT OF DATE RISK ASSESSMENTS OR FOR STAFF LYING AND WAITING 20 MINS TO CALL 999 AND LYING HOW FAR FROM THE GROUND SHE FELL!  

My Karen used as a guinea pig to force them to follow proper procedures that should’ve been in place in the first place. I WONT BE SILENCED OR GIVE UP! EVEN NOW SHES PASSED AWAY WE ARE BEING TORMENTED! WHO ACTUALLY STEPS IN FOR THOSE WITH NO VOICE?!?

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