Give prepayment meter customers a fairer deal
This petition had 7,729 supporters
17% of energy customers in Great Britain use prepayment meters – that’s 10.8 million people using energy paid for this way.
Too often they experience poor customer service, a lack of ways to top up (i.e. buy more energy) and a limited choice of tariffs. They also generally pay on average £80 more for their energy than direct debit customers. Citizens Advice believes that energy prepayment meter users deserve better than a second-class service.
As the statutory consumer watchdog for energy customers, we are demanding that energy suppliers provide better prices, more control and easier use for prepayment meter customers. It’s time we held the suppliers to account and called for a fair deal for prepayment customers.
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If you'd like to find out how we will do this or get more involved, visit our 'Fairplay for prepay' campaign webpage.
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