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Give prepayment meter customers a fairer deal

This petition had 7,690 supporters

17% of energy customers in Great Britain use prepayment meters – that’s 10.8 million people using energy paid for this way. 

Too often they experience poor customer service, a lack of ways to top up (i.e. buy more energy) and a limited choice of tariffs. They also generally pay on average £80 more for their energy than direct debit customers. Citizens Advice believes that energy prepayment meter users deserve better than a second-class service.

As the statutory consumer watchdog for energy customers, we are demanding that energy suppliers provide better prices, more control and easier use for prepayment meter customers. It’s time we held the suppliers to account and called for a fair deal for prepayment customers.

Add your support to the Citizens Advice Consumer Demand by signing this petition. Turn your signature into dozens more by sharing the petition and recruiting people you know to sign. 

If you'd like to find out how we will do this or get more involved, visit our 'Fairplay for prepay' campaign webpage.

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Citizens Advice needs your help with “Energy Suppliers: Give prepayment meter customers a fairer deal”. Join Citizens Advice and 7,689 supporters today.