Revenue - Expenses - Profit - Profit Margin 2012 - $415,492 - $235,600 - $179,892 - 43.29% 2011 - $432,115 - $223,306 - $208,809 - 48.32% Given the huge profit margin they have on internet service I fail to see the need to change prices in such a dramatic fashion. You can view the full Statement of Operations below. https://drive.google.com/file/d/0B1MxEnYSkSD_V2ZjdEdfeFNTMnM/edit?usp=sharing