Dear Supporter

We are delighted to start the year with a call to action - it's a survey, but no ordinary survey!

Our 10 minute questionnaire has been developed with the help of our solicitors at PILC to collect the data we need to launch a strategic legal challenge against government. Our claim is that the government has failed to protect tenants and residents against systematic service charge abuse by landlords.

Please take the survey here if you pay service charges. It closes on Friday 13th February 2026. Please also help us by sharing it with other tenants and residents.

• We welcome data from renters who pay service charges, as well as shared owners and leaseholders.

• The survey is also designed to capture information from those who pay their charges via benefits as well as those paying directly.

• Finally, we cover all landlord categories including housing association, council and private landlords.

The survey reporting will be completely anonymised and no individuals will be identified. However, you can add contact details if you are willing to provide more information should it be needed by the legal team.

The survey is here. Thank you in advance.

The SHAC team