Demand release of funds held by Baxi POS
Demand release of funds held by Baxi POS
The Issue
**Personal Story**
For over four months, my money has been inexplicably held by Baxi POS. Each attempt to access my funds leaves me frustrated as my withdrawal requests persist in being marked as pending. This stands in frustrating contrast to the instant processing of any money I credit to my Baxi POS account. I have made multiple visits to their office—five times, precisely—only to be met each time with the same, unhelpful excuses that offer no resolution. The stress and inconvenience of not being able to access my own money are simply unbearable.
**The Problem**
Baxi POS, a prominent point of sale service provider in Nigeria, is expected to facilitate seamless financial transactions for millions of users. However, numerous customers, like myself, have experienced delays in accessing their funds, holding us financially captive for unreasonable periods. This is not just a personal grievance but a systemic issue affecting the confidence users place in digital financial services.
**The Importance of Immediate Action**
Financial security is fundamental, and access to one's funds should never be jeopardized by the unintended actions of service providers. These delays impact the lives of hundreds of customers who rely on these funds for essential daily needs, emergencies, business transactions, and more. This lack of access is an infringement on financial rights.
**Our Demand**
We urge Baxi POS to take immediate action in the following ways:
1. **Timely Resolution of Account Issues**: Establish a dedicated support team to address account-related problems within 48 hours of reporting.
2. **Transparency and Communication**: Regularly update affected customers with clear communication about technical issues and expected resolution timelines.
3. **Compensatory Measures**: Implement compensation for those financially impacted by protracted fund holds exceeding standard processing times.
4. **Technological Upgrades**: Invest in robust systems infrastructure to prevent future occurrences of fund holding delays.
With sufficient public pressure, we can motivate Baxi POS to prioritize the improvement of their operational practices and uphold customer trust. Let’s stand together to ensure financial rights are respected. Sign this petition to demand that Baxi POS releases held funds and commits to a transparent and accountable customer service practice. **Sign and share this petition today.**
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The Issue
**Personal Story**
For over four months, my money has been inexplicably held by Baxi POS. Each attempt to access my funds leaves me frustrated as my withdrawal requests persist in being marked as pending. This stands in frustrating contrast to the instant processing of any money I credit to my Baxi POS account. I have made multiple visits to their office—five times, precisely—only to be met each time with the same, unhelpful excuses that offer no resolution. The stress and inconvenience of not being able to access my own money are simply unbearable.
**The Problem**
Baxi POS, a prominent point of sale service provider in Nigeria, is expected to facilitate seamless financial transactions for millions of users. However, numerous customers, like myself, have experienced delays in accessing their funds, holding us financially captive for unreasonable periods. This is not just a personal grievance but a systemic issue affecting the confidence users place in digital financial services.
**The Importance of Immediate Action**
Financial security is fundamental, and access to one's funds should never be jeopardized by the unintended actions of service providers. These delays impact the lives of hundreds of customers who rely on these funds for essential daily needs, emergencies, business transactions, and more. This lack of access is an infringement on financial rights.
**Our Demand**
We urge Baxi POS to take immediate action in the following ways:
1. **Timely Resolution of Account Issues**: Establish a dedicated support team to address account-related problems within 48 hours of reporting.
2. **Transparency and Communication**: Regularly update affected customers with clear communication about technical issues and expected resolution timelines.
3. **Compensatory Measures**: Implement compensation for those financially impacted by protracted fund holds exceeding standard processing times.
4. **Technological Upgrades**: Invest in robust systems infrastructure to prevent future occurrences of fund holding delays.
With sufficient public pressure, we can motivate Baxi POS to prioritize the improvement of their operational practices and uphold customer trust. Let’s stand together to ensure financial rights are respected. Sign this petition to demand that Baxi POS releases held funds and commits to a transparent and accountable customer service practice. **Sign and share this petition today.**
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Petition created on 22 September 2026