As someone who relied on the promised provision of a 100 mbps package from Reliance Jio Airfibre for my professional work, I am deeply frustrated. For over two months, I have been receiving speeds not exceeding 30 mbps, massively impacting my work. Despite my numerous complaints to the Jio customer care, there has been no resolution or attempt at rectifying the situation.

Adding insult to injury, Jio is billing the service as a postpaid package but taking the payment upfront. This acts as an element of deceit cornering us into paying for a service not rendered as promised. Misleading customers into paying in advance for substandard services is a very serious issue that should be addressed with urgency.

We all know that competent internet access is vital for the economy, our daily lives, and many professions. When service providers like Jio don’t keep up with their promises, it severely impacts our professional tasks and overall productivity. Therefore, we demand that Reliance Jio Airfibre take immediate action to resolve this ongoing issue, refund customers who have been overcharged for subpar service, and establish better procedures for resolving customer complaints in the future. Stand with us against such unsatisfactory and misleading practices. Sign this petition today.