Having discovered that the officer designated by the IOPC to investigate the complaint about my false arrest and abusive interview had herself lied in order to justify exonerating the guilty PC, I made a complaint via 101 about breach of duty, not the complaint outcome. In such a case you are meant to receive a callback from an officer of sergeant level to collect more details. Not having heard anything within the designated 48 hours I rang to inquire further and was told though and they would find out what w had happened.

Again noautomatically call back so I made a third call. I was now told that my first call had been cancelled without reference to me because it was recorded as a complaint about an outcome and not about an officer. The call handler told me I should have referred this to the IOPC And seemed confused when I told him that the IOPC merely refer it back to the same officer to investigate herself or treat it as a review request with a 14 wek target for an officer to be assigned, and six months target date for response.

They would not treat it as a complaint about the investigating officer, unless it had come via 101, so if 101 refused to accept it, there was no route to resolve the problem.

Eventually I managed to persuade the call handler to accept that the original call had been recorded wrongly and to seek further instructions, but I am not holding my breath.

It is no wonder the MET just cannot learn from its mistakes, when they have literally engineered a complaints hand system which make it impossible for the mistakes to be recognised in the first place.