Change the Waiver, reissue and ticket validity to help our customers

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As Travel agents we are the first line of support to our customers. We are their advocates, we push to get them great deals, extra benefits and to be there for them.

So now that the Coronavirus has gone wild and is affecting everyone in the travel industry, to support our customers we are asking the airlines to be more flexible with their reissues, waivers and especially their ticket validity that extends at least until the end of 2021 so those customers who book early, put their trust and faith into the agents have the knowledge that we are all there to achieve the best outcome! 


Australians will travel again, hopefully they will book with an agent to support local businesses and to ensure they have the support of a human during tough times. People won't want to book early in the future because they get penalised if something like this happens as they have no validity left on their ticket or waive the non refundable terms!

With travel insurance not being a option to claim something must be done. by having monies in credit this will also help protect agent commission & booking fees.. the airlines who help will build trust with clients & agents. 

 
But now is our time to take a stance with the airlines and suppliers and rally for better options for them. This is what we’re here for. It’s pain staking, time consuming and mentally draining and on top of that we have 100’s of confusing waiver documents to sift through not only from airlines but from tour companies and ground suppliers. Then marry these documents together to get the best outcome possible. 

WE NEED MORE FLEXIBILITY!!!!! 

We also need agent commission protection! If we are doing the work, and then the work to UNDO it all - we need to be paid for this service.

LETS WORK TOGETHER!!! UNITE AS ONE IN THIS AMAZING INDUSTRY WE ALL LOVE!