Dear British Airways,

We, the undersigned, call for the use of terminal 3 at Heathrow Airport for flights to Ghana to be changed back to terminal 5. This is as a result of the appalling and unprofessional conditions Ghanaians and passengers to Accra are forced to face.

We have experienced without improvement; severe delays, lack of permanent stands, bad customer service and severely understaffed teams. Serious concerns have also been raised about the types of aircrafts being used on our route which happens to be one of the most expensive in the world. In addition, when delays happen, information flow has been very bad.

The services we were offered at terminal five led to higher efficiency and productivity for those visiting Ghana and we wish for this to resume.

Yours sincerely,

GUBA

On behalf of all travellers to Ghana