UPDATE: We are now collecting responses through a short form to ensure all information is consistent and can be used as evidence.

Please use the link below to share your experience.

*Have you been able to successfully claim on your cavity wall insulation guarantee?*

We are gathering evidence from households across the UK on how insulation guarantees are working in practice.

If you have experienced any issues with your guarantee, including:

- claims being rejected;

- claims not being progressed;

- being asked for information you could not provide;

- or being offered too little to cover the cost of repairs;

we want to hear from you.

Please complete this short form (it takes less than 2 minutes):

https://forms.gle/rJPrFgCxnHtqjuY19

You can complete the form anonymously, and you can choose whether or not to be contacted.

If you have already contacted us by email, thank you. Please complete the form so your experience can be included in the evidence.

Every response helps build a clear evidence base to present to government, regulators and MPs.