MacBooks Users,
Please take urgent action. If you own a MacBook equipped with a Butterfly keyboard, fill out this survey right away!
https://www.surveymonkey.com/r/KSP_eval
Law firm Girard Sharp is gathering data on how effective, or not, Apple’s repair program is for MacBook keyboard failures. Additionally, they want to know if you were aware of the keyboard problems before you purchased the MacBook.
Updates on the class action lawsuit can be found here:
https://www.girardsharp.com/newsroom-news-apple-keyboard-order
Additional news:
“It’s Not Just Dust” by John Gruber:
https://daringfireball.net/linked/2019/05/03/its-not-just-dust
“Why Apple’s Dust Excuse is B.S.” by an Apple Authorized Service Provider:
https://www.reddit.com/r/apple/comments/bjtyaw/macbook_pro_keyboard_failures_why_apples_dust/
“The MacBook keyboard fiasco is way worse than Apple thinks” by DHH
https://m.signalvnoise.com/the-macbook-keyboard-fiasco-is-surely-worse-than-apple-thinks/
“Apple Owes Me an Apology and It Should Start with Me, Specifically”
by Casey Johnston
https://theoutline.com/post/7315/apple-keyboards-still-suck-insanely-bad
@DHH Epic Twitter Threads on MacBook Keyboard Failures - Must Read!
https://twitter.com/dhh/status/1110958025144061952
https://twitter.com/dhh/status/1112801921474023424
https://twitter.com/dhh/status/1113600252404047872
https://twitter.com/dhh/status/1113145258110402560
Who’s had to repair more than once?
https://twitter.com/dhh/status/1113104564335534081
https://twitter.com/jaapstronks/status/1113103330459484162
https://twitter.com/bac/status/1113111065666207744
https://twitter.com/jonahharris/status/1113110894484078592
https://twitter.com/intothemild/status/1113105192348717056
Keyboard replaced twice in two weeks..
https://twitter.com/mars_gambit/status/1123560787359010817
Marco Arment:
https://twitter.com/marcoarment/status/1124409458426355712
“I don’t think it’s unreasonable to estimate that the butterfly keyboard will end up causing a decade of severe mainstream reputation damage to Mac hardware.”
https://twitter.com/marcoarment/status/1123963760316690440
https://twitter.com/marcoarment/status/1124740341796622336
“The current (2018) Airs seem to have just as bad a keyboard-failure rate as other models with butterfly keyboards — possibly even worse according to anecdotes”
From an Anonymous Apple Genius…
https://twitter.com/ymousegenius/status/1123975853753421824
“As a Genius who has taken in hundreds of these computers… Dust is not the problem: design is.”
https://twitter.com/ymousegenius/status/1123977104171896832
https://twitter.com/ymousegenius/status/1123571604603064320
https://twitter.com/mikelechter/status/1123647393923325953
Google says..
https://twitter.com/BeeseJoe/status/1125573501316820992
“Typing "macbook k" into Google suggests "macbook keyboard not working".
YOUTUBE
“MacBook Pro: Apple’s Worst Product that I Just Can’t Quit”
https://youtu.be/Ny-avrylxL8?t=135
at 2:15 and 3:40