The response involves gaslighting, as ancestry knows fully well that I read their  ethnicity whitepaper directly and highlighted the relevant sections that demonstrate their bias as well as their reference-panel imbalance.

“Title: [Redacted Here To Preserve Privacy], Executive Office Response Team
Contact Phone: 1-800-262-3787
Contact Email: customersolutions@ancestry.com

November 27, 2023

RE: Nicole Czarnecki – 20910380

To Whom It May Concern,

Thank you for forwarding Ms. Czarnecki’s complaint to us. At Ancestry, we are committed to providing excellent customer service and hold our customers’ satisfaction in the highest regard. 

The information provided within the Ethnicity2023 White Paper pertains to the procedures and criteria used in our genetic analysis. Per the information Ms. Czarnecki has indicated in her complaint, Ancestry aims to minimize biases that might affect the accuracy of genetic analysis and ethnicity estimation by ensuring the reference panel represents a diverse, unrelated set of individuals and reducing the potential inaccuracies that could stem from conflicting data.

We are confident in the accuracy of the results with our current algorithm for determining ethnicity, and as the science behind ethnicity estimation improves, our customers’ results may be refined in greater detail. For more information regarding Ancestry’s ethnicity estimation, we invite Ms. Czarnecki to review help articles on our website including the following:

https://support.ancestry.com/s/article/Unexpected-Ethnicity-Results
https://support.ancestry.com/s/article/AncestryDNA-Ethnicity-Updates

We always appreciate any opportunity to assist our members in discovering, preserving, and sharing their family history. 

If you have any questions regarding this matter, please do not hesitate to contact us at 1-800-262-3787.

Sincerely,

[Redacted Here To Preserve Privacy]
Executive Response Team
Ancestry”