I WAS A LOYAL CUSTOMER TO T-MOBILE FOR ALMOST 10 YEARS. WHEN MY CONTRACT ENDED WITH THEM ABOUT 10 YEARS AGO I DID NOT SIGN A NEW ONE, BUT I REMAINED A LOYAL CUSTOMER BECAUSE THEIR CUSTOMER SERVICE WAS EXCELLENT BACK THEN.

 ABOUT A YEAR AND A HALF AGO I WANTED TO GET SMART PHONES ON 2 OF MY LINES SO I CALLED THEM TO INQUIRE ABOUT IT. THEY INFORMED ME THAT I COULD RECEIVE 2 FREE PHONES IF I SIGNED A 2 YEAR CONTRACT WITH THEM. I SAW NO PROBLEMS WITH SIGNING A CONTRACT WITH THEM SINCE I HAD BEEN WITH THEM FOR NEARLY 10 YEARS.  I  WAS PLEASED WITH THEIR CUSTOMER SERVICE.

WELL, FROM THE MOMENT THAT I  ENTERED INTO A CONTRACT  WITH T-MOBILE THERE HAS BEEN NUMEROUS CUSTOMER CARE RELATED PROBLEMS.

I HAD PROBLEMS WITH THE FIRST SMART PHONES THEY SENT ME AND I WAS FORCED TO KEEP A DEFECTIVE PHONE FOR ABOUT A YEAR BEFORE THEY FINALLY SENT ME A REFURBISHED REPLACEMENT PHONE.

 I KEPT THOSE PHONES FOR A WHILE AND IN AUG. OF 2011 I DECIDED TO UPGRADE MY SMART PHONES TO ONES THAT HAD FRONT FACING CAMERAS.

 I CALLED T-MOBILE CUSTOMER CARE DEPARTMENT AND THEY TOLD  ME THAT IF I WOULD ENTER INTO A NEW TWO YEAR CONTRACT WITH THEM THEY WOULD SEND ME 2 OF THE NEWEST AND THE BEST MYTOUCH PHONES THEY HAD. WELL, THEY LIED THEY SENT ME 2  OF THE LOWEST END MYTOUCH PHONES. I HAD TO SEND THEM BACK AND THAT WAS THE BEGINNING OF MY NIGHTMARE WITH T-MOBILE.

 FROM AUG. 2011 TO JAN. 2012 MY BILLS WITH T-MOBILE HAS BEEN A MESS. I PAID OVER $240.00 EXTRA ON MY BILL IN AUG. 2011 AND I DID NOT HAVE A BALANCE AT THE TIME. I DID THIS AT THE RECOMMENDATION OF THE CUSTOMER CARE REPRESENTATIVE.

IN NOV. 2011 I RECEIVED A NORMAL BILL OF ABOUT $130.00 WHICH PAID MY BILL IN FULL FOR THAT MONTH. IN DEC. 2011 I RECEIVED A BILL FOR OVER $420.00. I CALLED T-MOBILE TO INQUIRE WHY MY BILL WAS SO HIGH IN ONE MONTH THEY WERE VERY RUDE AND COULD NOT GIVE ME ANY REASONABLE ANSWERS THAT WOULD EXPLAIN WHY MY BILL WAS SO HIGH.

THEY GOT UPSET WITH ME WHEN I WOULD NOT ACCEPT THEIR EXPLANATION. I CALLED SEVERAL TIMES IN HOPES OF GETTING THIS ISSUE RESOLVED AND I WAS HUNG UP ON.

I ASKED TO SPEAK WITH A MANAGER AND I WOULD BE PUT ON HOLD FOR EXTREMELY LONG PERIODS OF TIME AND THEN A CUSTOMER CARE REP. PRETENDING TO BE A MANAGER WOULD GET ON THE PHONE. I DISCOVERED THIS THROUGH QUESTIONING ANOTHER REPRESENTATIVE. 

 I CALLED THE SALES DEPT. I ASSUMED THAT IF I PRETENDED THAT I WANTED TO ADD A NEW LINE TO MY SERVICE I WOULD GET THROUGH TO A PERSON, AND NOT GET CAUGHT UP IN  THE LOOP OF T-MOBILE'S AUTOMATED STSTYM. I WAS RIGHT. IT WORKED.  I THREATENTED TO TERMINATE MY CONTRACT. I WAS CONNECTED TO THE RETENTION DEPARTMENT.

 I WAS TOLD BY THE RETENTION DEPARTMENT THAT IF I PUT MY 3RD LINE UNDER A 2 YEAR CONTRACT THAT THEY WOULD GIVE ME A CREDIT ON MY ACCT OF $175.00. WHY WOULD I WANT TO PUT MY 3RD LINE UNDER CONTRACT WHEN I WAS HAVING A PROBLEM WITH THE 2 LINES THAT WERE ALREADY UNDER CONTRACT WITH WITH THEM. 

T-MOBILE CUSTOMER CARE, AND RETENTION DEPARTMENTS ARE VERY RUDE.

 THEY HAVE LIED, CHEAT AND DECEIVED ME.

 IF THERE ARE OTHERS OUT THERE THAT HAVE HAD PROBLEMS WITH T-MOBILE PLEASE JOIN ME IN MAKING IT KNOWN.

 WE MUST STOP T-MOBILE BY LETTING THEM KNOW THAT WE WILL NOT PUT UP WITH THEIR EXTREMELY BAD AND RUDE CUSTOMER CARE, AND RETENTION DEPARTMENTS.

WE ARE PAYING CUSTOMERS. WE DESERVE GOOD CUSTOMER SERVICE. 

 WE HAVE HAD ENOUGH!