Tamela Monroe (Burckhardt) Was told that with her appeal the British-Consulate New York were over turning their original dicision and were now issuing her visa to her she received the email on the 11th of January 2012, being as they were satisfied she met the immigration rules. On the 20th of January 2012 they informed her that do to the fact she was in the UK, they could not endorse her passport with the visa. We find this to be very unfair being as she called the British Consulate- General New York and asked if it was allright for her to go to the UK with her husband, who is a briish resident and EEA. She was told that it should be fine for her to go and that she would need to do her appeal in the UK anyway. They gave her 2 choices to get her visa. 1. To make an application to the Home office in the UK to change her conditions on the basis of her allowed appeal, but it would cost her another application fee. She has already paid for the last one at the cost of about £886 plus the money for traveling with her family to the Us. 2. That she could return to the US to submit her passport to the British Consulate- General New York to get her entry clearance, this of course will cost her the airfare to get there. We do not believe it is fair to her to have to pay more for another application or airfare, being as she asked before coming to the UK and was told it was fine. She did try to talk to the UK border Home Office, and was told they didn't handle that and told her to call the Immigration and Asylum first-teir Tribunal, which she did and they told her to call the Home Office again. Then after her telling them it was the Home Office thet told her to call them, she was told "I don't know where else to send you, I suppose you could go on the web site". She did go to the web site and couldn't find any answers as to how to procceed. She has all the corraspondance and phone referance numbers as to how this has proceeded so far. Her original application was denied because of 4 things. 1. That they said she sent a photo copy of her marriage certificate and they needed either the original or a certified copy. She did send a certified copy and they did not return it even after she ask during one of the phone calls at $3.00 a min and sent an email asking for it back . It was a certified copy issued by the Arizona superior court in Sierra Vista, Chochise county, Arizona, and she has the receipt to prove it it cost her $26.00 to obtain it and she had to pay for a new one. The New York Consulate never answered her email. 2. They wanted proof of divorce from both her and her husband for previous marriages though it was not on the list that came with the application for documents to be sent in. 3. That her Husband had the right to be in the UK and he had been working for 5 years. Of course he has the right he is an EEA and a copy of his passport was sent with the application. Plus he has lived worked and gone to school in the UK for 23 year, along with having 4 daughters born here and they are British citizens 4. They wanted a copy of the lease to his residents to prove there was enough room for her and his teenage daughter in the 3 bedroom house. Again not on the list of documents to send. It has since been revealed that with Her Husband being an EEA that the application for his spouse to join him is free of charge but the little advice they have managed to get steered them in the wrong direction and they paid for an application to join family of a resident. We would like her to get her Visa issued without further cost of yet another application or airfare, being as she has been given the wrong advice by the officials of the British Consulate all the way along this mess. We also ask that the web sight be changed to make it easier to look up and find information and for the people working for the UK Border agency be better trained to deal with peoples questions. So they know what to do next. Thank you