Citi Bank: Reinstate confiscated Thank You Points and card services.

The Issue

After its members earned more reward points than expected, Citi suddenly launched reviews of accounts, totally confiscated these points, and shut down Thank You credit cards. All these decisions were executed without giving the targeted members notice, nor giving them an opportunity to present their version of events. Instead, Citi representatives stated that potential fraud or abuse was committed.  Citi then shutdown all and any remaining Citi credit cards of these targeted members. But not stopping there, it then froze any pending awards clients already redeemed. Sadly, these blacklisted members of the Citi community were left disabled from holding it accountable. This petition represents an effort to air these grievances to Citi.

avatar of the starter
Paul CookPetition StarterPaul Cook is an attorney at law, an activist, an essayist, a short story writer, a judoka, and an amateur boxer. He is a native Angelino (both born and raised), a permanent resident of New Zealand, and son to a North Korean refugee mother and a South Korean father. Paul’s career experience has included conducting scientific research at Australia’s Great Barrier Reef, computer programming and IT business analysis, grant writing for non-profit organizations, teaching, lecturing, litigating issues on civil rights, and writing on the law. He double majored at UCLA in English Literature and Marine Biology and minored in East Asian humanities. He has a Masters from New Zealand in Strategic Studies and a UCLA juris doctorate. He intends to be driven primarily by two values: investing in people and doing what's right.
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This petition had 91 supporters

The Issue

After its members earned more reward points than expected, Citi suddenly launched reviews of accounts, totally confiscated these points, and shut down Thank You credit cards. All these decisions were executed without giving the targeted members notice, nor giving them an opportunity to present their version of events. Instead, Citi representatives stated that potential fraud or abuse was committed.  Citi then shutdown all and any remaining Citi credit cards of these targeted members. But not stopping there, it then froze any pending awards clients already redeemed. Sadly, these blacklisted members of the Citi community were left disabled from holding it accountable. This petition represents an effort to air these grievances to Citi.

avatar of the starter
Paul CookPetition StarterPaul Cook is an attorney at law, an activist, an essayist, a short story writer, a judoka, and an amateur boxer. He is a native Angelino (both born and raised), a permanent resident of New Zealand, and son to a North Korean refugee mother and a South Korean father. Paul’s career experience has included conducting scientific research at Australia’s Great Barrier Reef, computer programming and IT business analysis, grant writing for non-profit organizations, teaching, lecturing, litigating issues on civil rights, and writing on the law. He double majored at UCLA in English Literature and Marine Biology and minored in East Asian humanities. He has a Masters from New Zealand in Strategic Studies and a UCLA juris doctorate. He intends to be driven primarily by two values: investing in people and doing what's right.
Media inquiries

The Decision Makers

Michael Corbat
Michael Corbat
Chief Executive, Citigroup
Richard Cordray
Richard Cordray
Director, Consumer Financial Protection Bureau
Federal Reserve
Federal Reserve
Federal Reserve

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Petition created on May 30, 2013