The step from the platform to the train at Norbiton Station is very dangerous. There is both a horizontal gap and a vertical gap, so getting on and off the train is very difficult, and if you have a buggy or are a little slow on your feet it is almost impossible. Several people have fallen through the gap, and we can't wait for a fatality to make South West Trains raise the platform. They are currently extending the platform to take longer trains but have no plans to address the gap issue at this time. For a press report on the issue see http://tinyurl.com/norbitongap