On Tuesday May 20, 2014 a disbled woman experienced appalling and degrading treatment in Marks & Spencer's flagship Marble Arch store in London, UK. Reading the full story beggars belief.

In spite of an assurance from one of the store's managers that the company would do 'whatever it took' to make it up to the lady concerned, Faith Russell-Taylor, she was fobbed off with a bunch of flowers, a box of biscuits and a £100 voucher.

She felt so embarrassed and humiliated that she had to cancel a trip to Paris with her three daughters. She is determined to see this wrong righted and to ensure that disabled people get better treatment in the company's network of retail outlets in the UK and elsewhere. She is urging Marc Bolland, the company's CEO, to think again: not only should he replace her Eurostar tickets, he should institute a root-and-branch examination of the company's disability policy, staff training and the provision of accessible toilet facilities (which should be for the sole use of customers with disabilities).