Please help me save my internet service.
I have had a continuing issue with my telephone service since the beginning of October, 2015. The problem is intermittent but consistent and ongoing with static on the line that is sometimes slight and sometimes loud to the point I can’t hear my conversations, and, which sometimes drops my calls. There are even times when I have no dial tone and times when others cannot get through to me when trying to call. Even though it is intermittent, there is never a time when I do not have some static and/or clicking on the line. When the telephone is making noise I sometimes have a problem with my internet dropping. I have also mentioned this to Windstream even though the phone problem is the issue I have been calling about. The phone issue is there without me trying to use the internet and one of the technicians who I spoke with mentioned a bad ground might be interfering with both. I have made numerous phone calls to Windstream over the past almost five months regarding the problem with my telephone service. I have spoken, not only to all of the representatives in between, but also to various supervisors in various departments in an attempt to get this problem resolved. I do not have cell service where I live and there are no neighbors within shouting distance so this is a safety and security issue for me, and therefore, one I have been persistent with. In addition, there have been a few times when my telephone wasn’t working that I used my internet to contact someone for emergencies. The results of my efforts are a phone line that is still not fixed and the cancellation of my internet service by Windstream. I have exhausted my ability to speak with anyone at Windstream about the cancellation of my internet service, a service that I have had and paid for in a timely fashion since 2009, a service that is important to me, a service that I have had no issues with over the years unless there was a problem in Windstream”s equipment, like tractors cutting lines, or ant hills in pedestal boxes. And even though my internet has not been the issue of the last several months of service calls they are cancelling my service because of not being able to service it. I have also contacted the Public Service Commission regarding this problem but they have no jurisdiction over the internet. I am disabled and my internet service has been a great tool in helping me to take care of things in my life that would otherwise be a hardship for me. I do my banking and pay my bills on line. I do most of my shopping and other business on line. It has enabled me to stay connected to a world, including my family, that I would otherwise be cut off from due to my disability. I also have been getting a degree online in an attempt to do some online work that would enable me to work instead of existing on a disability income and this will put an end to that option. I am shocked at Windstream’s insistence in taking away that service from me even though I have told them I have no complaints with it, other than the side effect of the current telephone issue, and, regardless of the dropping I wanted to keep it. I also informed them that because of where I live there are no other options available to me for internet service. They informed me that there was no one else at Windstream I could speak with about the issue and that I had thirty days from February 5th to find another provider. I feel that I am being singled out and being punished with cancellation of my internet, an order that was put in by the area service manager Tommy Hughes, because of the numerous complaints I have made and because I continue to call to try and get my telephone service resolved. It should be known that even though there have been numerous tickets over the last few months I have only spoken to service technicians on three or four of those tickets, with the rest being closed without checking to see if my service was repaired, which it wasn’t. I know I must seem like a nuisance to someone who does not have all of the facts but what choice do I have but to continue calling until this telephone issue is resolved? Why should I be punished with the cancellation of seven years of internet service because I am trying to get this telephone issue resolved? I have tried to go through proper channels for the last five months and have exhausted all options. The cutoff date for my internet is March 16, 2016. I am hoping the online community might be able to help me save my internet service. Thank you for signing and sharing this petition.