To end GTL's unethical monopoly in prison communication.
Families of individuals who are incarcerated are forced to pay exorbitant rates to talk on the phone to their loved ones. Prisons continue to give contracts to companies, such as GTL and Aramark, who overcharge for these services, and then they provide poor service. GTL's system for complaints about issues such as dropped calls and overcharging is inadequate. Customers can call over and over simply to be told that a decision hasn't been reached yet or the complaint was never filed to begin with, but then after ten days a customer is forced to refile their complaint. The result is always the same. Either they have no answer or they aren't liable for whatever issue it is. There are multiple class action suits nation-wide against this company, but prisons and jails continue to give them contracts for a monopoly on this industry, refusing to allow the customers any other options to use companies who may treat them better and provide a quality service. We need to stand up and tell prisons and jails that this is unacceptable. Inmate's families have committed no crime, and yet are paying exorbitant rates due to the broken justice system. Many of these individuals are single mothers with modest financial means. Studies now are coming out giving evidence that support at home, in the form of phone calls and visits, can reduce recidivism. If we really care about bettering our society it is time to stand up against these cooperations with economic monopolies built on taking advantage of poor and desperate people.