10 petitions

Started 3 months ago

Petition to Brian Chesky

An Airbnb Guest Stole $20K worth of property from my home, & Airbnb doesn't want to help

I was an Airbnb host for 5 years.  I was extremely grateful to Airbnb, because their existence allowed me to survive in New York while working on my social good startup, Seeds.   I often slept on my couch while renting out my room to Airbnb guests, so that I could get by while working on Seeds full time. In November of 2016, I was in Miami for work.  I checked my online banking account, and learned that someone named Ashley C. Robles had stolen a check from the filing cabinet in my apartment, made it out to herself in the amount of $2500, and cashed it.  This was all the money I had at that time. Thankfully, the bank caught the fraud, and quickly refunded the $2500.  Unfortunately, two Macbook computers - one with about $11000 worth of Litecoin and Dogecoin cryptocurrency on it - and a Louis Vuitton bag were also stolen.  All of the contents of the Louis Vuitton bag had been removed and put in another purse, which didn't belong to me and was abandoned in my apartment afterward (the photo above shows this purse, as well as my stolen purse's contents).  In total, what was stolen amounted to all of the valuables I owned, outside of what I had on me. When I reported this to Airbnb, I was assigned a Customer Service representative named Adrian.  He was unempathetic and unhelpful, so I requested that I be put in touch with a manager several times.  He refused my multiple requests, and then told me Airbnb would not help me.  Adrian said he was refusing help because Ashley C. Robles was not the name of any paying guests who had reserved my apartment.  But Airbnb's $1 million insurance policy states that they are responsible for guests and for guests' "invitees."  The only people who had access to my apartment were Airbnb guests - and anyone they invited in, with or without my knowledge or permission.   In large part as a result of this theft, I hit considerable financial hardship.  I couldn't afford to pay rent, and even to buy food, when things reached their worst.  I've had to rely on help from friends and family to have a secure place to stay while working through this financial difficulty. I want Airbnb to compensate me for the full value of the items stolen.   Also, I'd like an apology.  If it weren't for hosts like me, who were reliable for years, Airbnb's business could not exist.  I'm hurt, angry, and deeply disappointed in Airbnb for having treated me this way. 

Rachel Cook
175 supporters
Update posted 6 months ago

Petition to Chief Mark Koller, Mayor Barbara Halliday

To the Hayward (CA) Police Department - A Call to Action to address rampant package theft

To Mayor Barbara Halliday and Chief Mark Koller - Many of us living in Cannery Place (a newly redeveloped section of Hayward, CA by the Hayward Water Tower) have lived here since they started building new homes and even later selling those homes for even newer builds in the same Cannery Place area, deciding to remain and grow with Hayward. Although we have seen massive change in this area with new construction here and around the city (all positive signs), what we have not seen change is the level of package theft nor the action of addressing theft. In many ways neighbors have taken action by buying Ring Doorbell, Nest or other brands of cameras in addition to altering the packages for delivery elsewhere but for many people getting packages delivered to office or to UPS is still not enough nor an option. With the boom of online shopping, your typical UPS, Fedex can't handle all these deliveries and therefore another independent delivery services...there are many so the recommendation to have it delivered elsewhere is not a fix, but an excuse to kick the can down the road and to not address the problem...whats next burglary bars on windows, steel gates on doors, pitbulls behind chain link fences? When do we stop altering our lives for criminals and take more forceful, offensive measures to tackle this issue and prosecute these criminals much harder. Its inaction and the lack of participative, cooperative communities that leads to neighborhoods with bars on windows and doors, pit bulls behind gates and more....and when does this stop! Its a slippery slope to keep making excuses to... install cameras have packages shipped elsewhere get a dog put signs up by security services ...which is what people have done already...we are not too far away from turning what was supposed to be a beacon of redevelopment in Hayward, back to the barred up houses that once existed (and in some cases still do), in a formerly (and still) high crime area of Hayward. Neighbors who are simply posting video on Ring also need to do more to create further awareness and many are doing so. They need to... ReportIt to KRON4 news here File a Hayward Police Department and sending videos here  Many neighbors have already been doing the above... contacting the Police, filing reports and posting videos for the last several years having never heard anything back regarding if they have caught or prosecuted anyone. As a result of this lack of follow-up and inability to address the crime, people give up, accepting crime as it is today as the new norm and therefore they quit in "what's the use in reporting, it has not changed anything", which does not help anyone, especially since you look at data to determine where crimes occur. While we know in many cases the Police department is likely understaffed and overworked, you are also placing us as a community in a situation to do what is necessary to protect our property and our families therefore this petition is a call to action by our community leaders to address this now and much more aggressively. Just last week a neighbor who was almost carjacked last year in November had his vehicle broken into and radio stolen and as in his case some people getting hit repeatedly. Its constant here and we can provide numerous video examples to illustrate the level of criminality. I have provided a few videos just in the newer Tripointe section of Cannery Place that occurred this last week No more excuses! Do something!

Kris Marquis
141 supporters