Topic

t-mobile

7 petitions

Started 3 weeks ago

Petition to Sprint Nextel, T-Mobile Media Relations, T-Mobile, Sprint

Sprint/T-Mobile Device Unlocking Policy.

Sprint, T-Mobile both with other carriers signed the CTIA Unlock policy in which they agreed to unlock devices which were paid off, accounts in good standing or former customers with no balances due. They have added an unfair scheme to lock customers into service with said company by adding a requirement of 50 days to an account, Sprint.com/Unlock states "The device must be or have been active on the Sprint network for a minimum of 50 days". Source: https://support.t-mobile.com/docs/DOC-1588 eligibility for phones, tablets, and mobile Internet devices on Postpaid plans like T-Mobile ONE. The device must have been active on the T-Mobile network for at least 40 days on the requesting line. This is an unfair practice and must be stopped. We have personally spoken to Sprint Executive Analyst who stated "sprint will not unlock the account without opening an account for 50 days." Source: FFC.gov                                                                                                  Postpaid Unlocking Policy. Carriers, upon request, will unlock mobile wireless devices or provide the necessary information to unlock their devices, for customers and former customers in good standing and individual owners of eligible devices after the fulfillment of the applicable postpaid service contract, device financing plan or payment of an applicable early termination fee. When is my device eligible for unlocking?                                                                  A: Participating providers will unlock your postpaid device after you have fulfilled the applicable service contract, device installment plan terms or payment of an early termination fee and are in good standing. Your prepaid device is eligible to be unlocked by participating providers no later than one year after activation, consistent with each provider's reasonable time, payment or usage requirements.                                              SPRINT REPLY: Sprint Account Executive: Tobias T. contacted us and stated "the reason devices are locked is to ensure Sprint Corp. initial investment was met before unlocking, We pointed out that if Sprint Corp. was paid off for the device there should be no contest to unlocking said device.                                             T-Mobile REPLY: T-Mobile: NO REPLY AS OF 06/15/2018

Repair Tech Kings
36 supporters
Update posted 6 months ago

Petition to John Legere

T-Mobile: "Un-Carrier" net neutrality

T-Mobile is the self-proclaimed 'un-carrier' that has made many important contributions to the wireless industry in the recent past. Thanks to John Legere and his leadership, it is difficult to walk into any retail wireless store and not be shown an unlimited plan; long-term contracts are a thing of the past; carriers, seeing that they are losing customers at record pace, are starting to focus more on what they can do for customers, not what customers can do for them. Wireless is the future. Within the near few years, 5G will become standard and ubiquitous, potentially leading to a home internet "cord cutting" situation such as is continually seen with cable television today. T-Mobile knows this well, with the latest (planned) acquisition of Layer3 TV. It is assumed that of all the wireless carriers, T-Mobile would be the first to come out in support of net neutrality; after all, all your marketing is focused on solving pain points... "mobile without borders," "carrier freedom," "un-carrier," "unleash," and even "unlimited." We, the signers of this petition, want you to solve this pain point before it starts. Unlimited should literally mean without limits, and because of the rollback of net-neutrality regulations, T-Mobile and others now have the freedom to limit however they want. Please keep competition in the wireless industry. Your status and brand as the Un-carrier are in jeopardy of being questioned if you do not make a move in support of net-neutrality. Throttling, limits, and paying extra for services is not something the un-carrier stands for, it's something carriers want. Cellular internet is a shared resource. We understand that at some level, network management must be implemented. However, when this begins to be a detriment to individual customers as far as cost, incentivizing people to pay more for faster internet (creating fast lanes), you have crossed the line from network management to net-neutrality violations. Here are some potential solutions to this issue: Work with an organization like the Electronic Freedom Foundation to strike a compromise between network management and a potential violation of net-neutrality Provide customers a way to submit feedback on your network management practices, including kickback limits, network de-prioritization limits, and others Adopt an official pro-net neutrality stance and include it in the un-contract, allowing customers to leave at any time if disagreeable network operation practices are observed Provide a commitment to customers that service will never be terminated by T-Mobile for use of a VPN We believe in the power that T-Mobile has over the industry, and want T-Mobile to continue to be the champion of change in the wireless industry. If you truly won't stop, this is the next logical step in the environment we are currently in.  

Andrew Larson
878 supporters
Update posted 8 months ago

Petition to Freedom to Pray, T-Mobile, T-Mobile Media Relations

#KeepPrayerFree & stop T-Mobile from charging callers for prayer on free conference lines

Prayer should never come with a cost. The right to pray for free is under attack by T-Mobile. Despite its aggressive advertising campaign – including Super Bowl spots – positioning the company as the #Uncarrier for offering the “first unlimited subscription” void of surcharges, bogus fees and assorted taxes, the mobile conglomerate is waging a war on prayer. T-Mobile is blatantly, but surreptitiously charging an additional $0.01 per minute to customers who call prayer lines using free conference call services. One such service that has been affected is FreeConferenceCall.com, of which tens of thousands of prayer line callers have been affected by these charges and have taken to social media to voice their opinions about T-Mobile. Many T-Mobile customers call into prayer lines multiple times a week to pray with others for long periods of time, resulting in hundreds of dollars a year added to their service plan costs. By forcing them to pay additional fees for these calls, T-Mobile is effectively cutting off a spiritual lifeline for its loyal customers who cannot afford these charges. We are asking for your help to take action to prevent T-Mobile and any other greedy cellphone carriers who follow suit from gouging and targeting prayer customers with unnecessary and unfair costs. We strongly urge everyone interested in maintaining religious liberty to support the right of all people to pray together, free of costs and other barriers. Please call upon T-Mobile and any other corporations considering similar action to stop charging customers unfair, punitive and discriminatory fees that were designed to prevent faithful people of all religions from praying for free. Help the millions of individuals who utilize these services for prayer by signing this petition. 

Freedom to Pray
18,008 supporters
Started 2 years ago

Petition to T-Mobile, T-Mobile Media Relations

Petition for T-Mobile to bring back an LTE capable Sidekick

This petition is for T-mobile to bring back the classic and quite honestly timeless phone that we all knew and loves throughout our adolescence. The T-Mobile Sidekick was a capable and unforgettable phone that society cannot do without.  The sidekick revolution began with a large kick. It look the cellphone from mainly the corporate market to the hands of teens and A-list celebrities everywhere. The sidekick was born out of the brains of two former Apple employees who aimed to make an affordable and user friendly internet experience that was originally born as the "Hiptop." The sidekick soon became the cellphone experience of choice that swept the nation in 2002. My first sidekick experience came in the 6th grade, I walked to school every day and my parents decided to gift my brothers and I with Sidekicks to give us way to communicate with them while we were away. It quickly became my "sidekick," and I began checking my Myspace, texting my friends, and and adding and removing people from my "Fav Five." The sidekick gifted me the ultimate control of my life and of my technology. It was a revolutionary phone and internet experience and I think I can speak for all of us when I say, we need the Sidekick back in our lives. In a world where iPhone's run the city, don't we deserve a new hero? So I challenge you, T-Mobile, to let go of your fears that Apple iPhone brings and become the true un-carrier of the cell phone market. Show us that you won't stop breaking the rules of wireless and bring the Sidekick back. It's the hero that the world deserves but (may or may not) need.

Sarah Musselman
401 supporters