• Petitioned Workout Team for Loan # 032-110-224-900-55
  • Responded

This petition was delivered to:

Key Bank
Workout Team for Loan # 032-110-224-900-55
See response
President, CEO
Beth Mooney
David Reavis

Key Bank: Ask Key Bank to stop holding my credit hostage!

    1. Shawna Hershfield
    2. Petition by

      Shawna Hershfield

      San Francisco, CA

I'm am seeking your voice of support to Key Bank regarding their unfair handling of a loan.
In 2006, my then-boyfriend and I took out a loan with Key Bank to purchase a liveaboard boat to live on with his three children. In 2007, he met someone else and married her. I signed a quit claim and gave up my interest in the boat. The problem was, my ex-boyfriend couldn’t get qualified for the boat loan without me. So, without my knowledge, he never took me off the loan with Key Bank.

In 2011, I found out I was still on the loan when Key Bank called me to tell me the boat payments had stopped. I called my ex-boyfriend, who told me that he'd had to keep me on the title, that he was having trouble making payments, but was trying to sell the boat. He started making payments again, until October 2012, when Key Bank called again to say the payments had stopped. This time, my ex told me he would be declaring bankruptcy, and that I was on my own.

Thus began a seven-month saga with Key Bank. While calling Key Bank two or three days a week to work out some kind of arrangement, I continued to make the boat payments, paid past-due slip fees, reinstated the boat's insurance, paid to have the boat repaired, and looked for a buyer for the boat. That effort cost $7,000 that I had to put on credit cards. When I finally found a buyer, I worked out a short sale deal with Key Bank to give them $10,000 cash (which I borrowed from family) and the short sale offer from the buyer. In good faith, I paid them the $10,000 right away.

However, my ex-boyfriend refused to release the title on the boat. (Amazing that you can declare bankruptcy and still retain title, isn't it?) Key Bank's lawyers said it would be possible for the bank to accept a quit claim from me and collect on the boat themselves, but their collections team disagreed. Their exact words, "How you get your ex to sign is your problem."

This week, Key took my ex-boyfriend to court. Key won permission from the court to proceed on foreclosing on him. In short, Key can sell the boat without his permission, even though I can't. 

We have a buyer. They can sell the boat. I cannot.

I have long since moved on from this debt. I haven't been on the boat in 7 years. My new husband and I have a home loan which is threatened by Key's unwillingness to work with me. I have acted in good faith, trying to do the right thing at every step of the way. Prior to this experience, I had good credit and very little debt. I do not have money to continue to paying for my ex-boyfriend's boat. I respectfully ask that you sign on, which will generate the following email to Key Bank's collections workout team.

Workout Team for Loan # 032-110-224-900-55, Key Bank
Beth Mooney, President, CEO
David Reavis
Shawna Hershfield (loan #032-110-224-900-55) has acted in good faith to bring resolution to your loan. Please allow her to sign a quit claim releasing her from the loan, which along with the $10,000 payment she's already made will bring your financial agreement to a close.

[Your name]

Recent signatures


    1. Reached 100 signatures
    2. Decision-maker Workout Team for Loan # 032-110-224-900-55 responds:

    3. Reached 50 signatures


    Reasons for signing

    • Jeff Rockwell SANTA CRUZ, CA
      • about 1 year ago

      It seems to me that Ms. Wagner (who I found to be a dedicated and honorable coworker) is being made to suffer through no fault of her actions but rather that of a person she has no control over. I think a more humane approach with some consideration of the situation is warranted on the part of the Bank.

    • Bob Cramer READING, PA
      • about 1 year ago

      If Shawna and Tim say you did them an injustice, I believe you owe them the consideration anyone should expect. It looks like Key does not care about what is right, only any way to get any money.

    • Jeff Brockman RUSTON, LA
      • about 1 year ago

      Shawna has just tried to do what's right. She shouldn't be punished for her ex-boyfriend's immaturity.

      • about 1 year ago

      I have been A Key customer for 25 years. Knowing they could treat me in similar fashion makes the consider moving my accounts. When people act in good faith, the bottom dollar isn't always the bottom line.

    • Sharla Behrmann LOGAN, UT
      • about 1 year ago

      I had a similar experience with an ex- husband.


    Develop your own tools to win.

    Use the Change.org API to develop your own organizing tools. Find out how to get started.