This petition is being derived from the inadequate customer support, that we do not receive. We have many issues regarding the game(s) with many problems such as login issues, and server malfunctions closed forums for 5 months (which recently just opened.)
WEBZEN testifies it has become a leader in the MMOG market and has developed one of the worlds top online games and client/server technologies. ( there are daily log in issues and webstarter issues where people can not log in all day , sometimes never and receive no direct customer support or the servers are just plain slow)
An example of this would be in early 2011 players announce a log in authentication problem where people are re-directed to some one else's account , dishonest players delete high lvl characters and/or accounts , or steal items. Players still have not received adequate customer service on this issue.
Some of these players have spent 100's of dollars on their online characters and to have their characters/items deleted or stolen and receive no investigation or support into the matter , To this day Webzen has never even addressed this issue on a compensation level , although they have tried to fix the error it still happens but not as often as it used to.
With the small amount of customer service that we receive, many issues are being left unresolved.
In Summary there are many issues that need to be resolved. Statements have been made stating that there would be and increase in customer support yet no significant attempt has been made.
For dedicated players, customer support is very important. Many users have closed accounts or stopped playing because they do no receive the customer support that they deserve.
Help the people investing time and money and join our cause.