Take Watch AFL & Fox Footy Aus. to the Australian Competition and Consumer Commission 2017
This petition had 99 supporters
Those who sign this petition are those who have paid a subscription to Watch AFL in 2017 and who have not had the service promised.
Under Section 55 of the The Consumer Protection Act: No 68 of 2008, we have the right to "... safe, quality goods".
In particular, Section 55(2) states that: "Except to the extent contemplated in subsection (6), every consumer has a right to receive goods that: – (a) are reasonably suitable for the purposes for which they are generally intended; (b) are of good quality, in good working order and free of any defects; (c) will be useable and durable for a reasonable period of time, having regard to the use to which they would normally be put and to all the surrounding circumstances of their supply; and (d) comply with any applicable standards under the Standards Act, 1993 ( Act No 29 of 1993), or any other public regulation".
We believe that Watch AFL and Fox Sports Australia have not delivered their promised service for 2017 and we request our money back.
On too many occasions throughout the year, including the all-important finals period, the service has been intermittent or not worked at all, including live streaming and problems with watching the games from the start at a later time than the original game. In particular, the service cut out completely on 23 September during the Richmond versus Great Western Sydney match.
We the undersigned request that the Australian Competition and Consumer Commission look into the streaming service supplied by Fox Sports Australia and Watch AFL and require them to refund our subscriptions for 2017 to which we believe have not fulfilled their obligations under Section 55 of the Consumer Protection Act 2008.
(Please note the photos at the top do not belong to me. Main photo is from URL: http://www.afl-asia.com/wp-content/uploads/2016/02/Watch-AFL-EDM-header.jpg and the "offline" word is from URL: https://previews.123rf.com/images/pockygallery/pockygallery1504/pockygallery150400479/39166665-Offline-red-stamp-text-on-white-Stock-Photo.jpg
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