We want our Requests to be meet in terms of Online Applications on VFS website
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With all due respect being treated as being insignificant is the last thing every person deserves. But lately I have felt that its time to let the world know what kind of services VFS Global offers. Lately their online platform has been giving people stress for those applying for the ZEP applications. I myself has logged several complaints and up to now nothing has been resolved.
Issues include the following:
1. Being unable to match details with what they have on record (which was the mistakes they made) now putting the actual information brings up an eligibility failure security protocol. When this happens there is absolutely nothing you can do.
2. You make payment either at the bank or do EFT then your payment reflects (at times does not) then you unable to download your documents of which they require for you to bring along...I don't know how they expect this to happen if you can't download the documents.
3. Data base error issues
4. Duplicate login error
5. No letterhead on documents
These are just some of the issues...there are still much more. In short VFS has not managed to do a professional job this time around. To make matters worse we are paying for these services and wasting money phoning and nothing is being done. I thought maybe this would show you how serious we are. The are many companies out there able to offer the same services as you, so stop taking people for granted.
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