Drop the "upgrade fee"
They are now charging people a fee that is essentially a penalty for signing a new contract. Signing a new contract should be rewarded, not punished.
Drop the "upgrade fee"! People who are loyal to your company should be rewarded for signing or renewing their contract. By charging this fee, you are effectively PUNISHING your clients for being loyal customers by making them pay extra to sign a new contract. This is wrong.
Kathlene Lentz started this petition with a single signature, and now has 46 supporters. Start a petition today to change something you care about.