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Verizon policy for deceased veterans

This petition had 23 supporters

My family have been customers with Verizon for over 20 years. The account has always been in my grandfathers name with my grandmother & myself as account managers. However my grandfather recently passed so I called Verizon on 6/12/17 to have the account switched into my name, my grandfathers line disconnected, and also find out if we would still receive the 15% discount my grandfather got for being a veteran. So I spoke to a woman named brandy out of the Tennessee customer service center. She informed me my grandfather could remain an account manager on the account to continue to receive the 15% off & seeing as my grandmother is his wife they would honor that discount. Everything could be switched into my name with no problem. I had to call back later that day as I had to return back from my lunch at work. So I called & spoke to Latosha out of the SC customer service branch who informed me now none of this could be done. I also spoke to a Renee from transfers who called me back to double check on it & when I called back I got an Al out of the Georgia customer service branch. Needless to say the discount department would not honor the 15% off for a VETERANS WIFE! She receives every other benefit for my grandfathers sacrifice & our families sacrifice but not a 15% off discount! AT&T even offered it to her!! So after having Verizon for over 20 years we will be switching all over a discount! Oh & not to mention they wanted to raise my bill $20 a month to boot!! At the end of the day it's not about the discount it's about the loyalty we've had with Verizon & my grandfather being a veteran who is now deceased!! & when I told Al I would be switching he didn't even wince to keep us. Unbelievable company with no respect for the freedom my grandfather fought for. SHAME ON YOU VERIZON!!

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