Vail Resorts: Make Whistler Great Again!

Reasons for signing

See why other supporters are signing, why this petition is important to them, and share your reason for signing (this will mean a lot to the starter of the petition).

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Elena Muratova
May 31, 2020
Vail resort made everything for killing my desire to ski at Whistler! Greedy company!

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Melanie Arabsky Ledger
May 30, 2020
I’m local and can’t afford to take my family

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mickhael s
Mar 27, 2020
hi all, chanced upon this hotel name that's similar to the one in Hokkaido called The Vale Niseko, one of the hotel names under the Nisade brand owned by a certain jonathan martin. - similar frustration as longtime customer.. Just wanted to share, beware IF anyone you know has decided on Hokkaido for a winter holiday

Reviews: https://www.tripadvisor.com.sg/Hotel_Review-g1025639-d1600535-Reviews-The_Vale_Niseko-Kutchan_cho_Abuta_gun_Hokkaido.html

I’m a victim of covid-19 where All flights were cancelled..along with several others even from many years ago (including the 2011 tsunami where its CEO told the victim it’s still his choice to get on another plane that’s still flying. If you didn’t get travel insurance, too bad - It sure felt like my case was mild compared to this victim which was what got many people incensed. Also, The Vale’s values do not resonate with the rising trend of the true ethos of social luxury. No apologies for insisting I believe in the sensationalised news when it should be calming travellers concerns with some sort of contingency plan....... It only sent an email detailing How you will not be refunded when hokkaido was issued a state of emergency - suddenly updated their website to say they have Proactively come up with measures to ensure safety. Claims other hotels are mostly staffed by teen backpackers too as it’s difficult hiring people etc. We heard from friends booked with luxury hotel AYA niseko and Clubmed, were offered FULL refund / credits till next year.

The Vale does not offer refunds at all which costs $1,500 a night on average and their “flexibility” options kept changing according to the coronavirus updates... does not extend to the 2020/2021 winter season. The general manager said it was not a conglomerate business hence policies remain enforced. Bookings can be delayed till end of summer season where 20% is absorbed as cancellation fee and 80% as credits. Terms and conditions states summer season 1 May – 22 Nov however we were told till 31 October... so that meant DRIED GRASS.. at best, slight chance of First snow. There were many bad reviews on facebook as well but they have since turned OFF reviews tab.
It would be great for people to know IF they would be willing to risk losing $10,000 a week with options not in their favor, really. And all emails ghosted after that.

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Dal Brynelsen
Mar 22, 2020
I feel that Alpine is very slow to open and some days doesn’t. Stated reaso Avalanche risk. Having skied there since 1965 I have never seen this except in very rare conditions. Very rare and normally blasting gets some runs open almost immediately. Just my observations. Thank you

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Geoff Gerhart
Mar 18, 2020
I'm signing because the letter is right on point with everything mentioned.

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Selina Mueller
Mar 15, 2020
I wish I could afford to go to whistle again

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Leif Kulisek
Mar 4, 2020
#fuckvail

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Kathleen Wilson
Mar 4, 2020
I'm signing because I read an article where the Vail rep said nothing has changed operationally, and that's hilarious because grooming alone has been measurably worse since Vail took over. How could that not be a change in the way the mountain operates?

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Brent Henderson
Mar 4, 2020
Why am I joining this petition you ask? That is a question which deserves an answer.

I joined reluctantly. I love Whistler. I have been an advocate of Whistler for many years. But since Vail took over, the Whistler experience has been in corrosive decline. I’ve tried to reach out to Vail management directly through survey responses and direct email …. but it is like commenting and providing constructive suggestions into the abyss. I have been articulate in the issues raised and even offered solutions. No response. No action. My learning is that it is a waste of time to try to constructively engage Vail management directly. Their leadership is asleep at the switch. Entirely out of touch with customer experience. Is ignoring customer feedback and constructive engagement to resolve issues. If they cared, they would address the issues and action the simple (easy to solve) deficiencies raised. Even following up with someone who has taken the time to flag an issue, offer a suggestion, respond to a survey would be a breath of fresh air. Not Vail management. Brutal.

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Mohammad Mozaffarian
Mar 1, 2020
All services got worse than before the Vali own the resort. Meanwhile, the prices increased crasy!!