Ola cabs to give reasons for blocking the account and fate of the balance in the wallet

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While trying to book a cab using Ola, in the first week of March  I realized that my account is blocked  When I approached them, I was informed that I voilated their policies and which policy was voilated  they are also not sure. They are silent on the balance in the wallet 


I want this matter to reach wider public and make Ola to correct their actions