Better customer service and treatment by airlines

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Airlines should not be allowed to overbook. If other transportation services can handle the loss of some passengers not showing up like trains, bus, cab than so can an airline. A passenger pays a lot of money and mostly has either business or personal plans that require a timely arrival. Trains and buses continue service even when they are half empty. Airlines have a lot of discretion and power to refuse passengers from boarding and often blame passengers for something an airline is responsible for. Airlines have tried to force passengers to not get a seat until they arrive at the airport so they can refuse boarding the flight once the passenger is at the airport. Several issues have been given to limit service on flight. Airlines will charge a passenger if they miss the flight and even charge a premium to reschedule. They should be forced to compensate when they are late of cancel the flight.


This power and control is very obvious at the airport right from check-in area. Airlines should allocate seats at the time of booking and no over booking should be allowed. They already charge for excessive luggage and in-flight services. At times airlines will even force customers to check in the luggage for a fee even when the luggage meets the required size and weight limits. They are always showing a loss from various lack of business. If they provided a courteous service people will be happy to accommodate with them. If the profits they make are not reflected in fares then the tickets shouldn’t reflect their losses either.


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