My son Brantlee failed his initial newborn hearing screen in April. Tricare/United Healthcare referred us off post to an audiologist. While at that appointment, we found out my son has unilateral sensionueral hearing loss with is moderate sloping. It was recommended that we give him a hearing aid so he has a fair shot at speech and quality of life. So that is what we did! United Healthcare said they would cover this. We recieved the aid on 5/8/13 and on 6/26/13 we rieceved a letter from United saying it was denied. On 7/8/13 we recieved an almost $3000 bill from his provider for the hearing aid. When I called UHC, they stated, this was not covered because the provider was inactive...yet they referred us to her! One representative even had the nerve to say "your son isn't deaf enough." Now though we are back to where we originally were that the provider is inactive all though they sent us there and we have our slip showing they sent us there and would cover these codes, they refuse to pay.
- UNITED HEALTH CARE
Please cover Brantlee Kiesel's hearing aid as well as his ear molds, and audiology needs.
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