Give better customer service for individuals with special needs.

Give better customer service for individuals with special needs.

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Benji Gans started this petition to United Airlines

I saw a video about a mother and daughter that got kicked off a United Flight for requesting a hot meal. The daughter happens to be diagnosed with Autism. Because she has autism, she can't always control her behavior. She also gets upset if she doesn't have a warm meal. Her mom did pack snacks, but Juliet, the daughter, didn't want any of the snacks. So Donna, the mom, asked the flight attendant if she could buy a meal from first class, but the airline refused. Donna even asked if the airline could make an exception but everything she requested got denied or the airline said "we can't do that". Meanwhile Juliet starts getting louder and louder. Donna starts begging for help. The mom was doing all that she could to prevent a meltdown, but the airline was refusing, therefore facilitating a meltdown. Eventually a flight attendant brought Juliet hot food, but it was too late. The flight attendant came on the speaker and said that they're "gonna make an emergency landing, and we have a passenger at the back of the plane who has a behavior issue. When they make the landing, even the paramedics and police board the plane and forced the family off. Donna asked why the airline was kicking them off and the flight attendant  said that he doesn't feel comfortable with the family on the plane. Many of the other passengers on the plane were not happy by the airlines decision. The flight attendant claimed that they worked to accommodate the family and The airline's other claim for doing this was "it was for the comfort and safety of the other passengers". A witness said that none of the other passengers were bothered. This is not good. Go check out abc news video about it for the full details. All the facts came from abc news. 

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