Stop airlines charging for seats
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I want to bring to the attention of the UK Government, the unethical practice of airlines deliberately seating passengers apart in a bid to make them pay more money for seats together.
Recently I flew with TUI and Thomas Cook. My partner and I were on the same booking reference. So naturally we assumed we would be seated together on the flight. Upon checking in online with TUI my boyfriend and I were assigned aisle seats in different rows. As it turned out, the couple in front and behind us on the flight were in the same position.
At the time of checking in there had been ample available seats for us to be placed together. However, the system had assigned us seats apart, and the cost to reselect them was £14 per person. I queried this with TUI Customer Service in advance of travel. And asked if they would separate two passengers if one was a child. To this they simply would not comment.
On the day of the flight there were row upon row of empty seats. So I can only deduce that the seating policy exists purely to take advantage of passengers and force them to pay more money.
On our return flight with Thomas Cook we checked in at the airport and the same thing happened. We were seated apart, in different rows. Despite checking in together and showing up two hours prior to our flight time.
This is obviously a deliberate act on behalf of airlines and it really is a practise that warrants investigation. Not only is it unfair, it's also distressing to those like myself who are nervous flying, and presents a safety risk too. As in the event of a disaster, anyone's priority would be to reach their loved one. Something that would cause chaos if multiple passengers travelling together were seated apart, as was the case with our TUI flight.
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