Outrageous 55p per minute call charges to Department of Work and Pensions helpline
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Telephone calls to the Department of Work and Pensions (DWP) helpline cost 55p per minute.
Once connected and call charges commence callers usually have to wait for 25 minutes or more before being put through to someone.
Callers to the DWP are amongst some of society's most sick and disabled, or those seeking work, thus the most vulnerable in our society. Many such callers do not have the resources to incur excessive and outrageous call charges trying to access a service that is set up to assist and inform them.
Such a system is unjust and contrary to a statutory service set up to alleviate poverty. It creates a huge access issue for those individuals who are most vulnerable and contributes to suffering.
We call for a free telephone helpline to be established to the DWP to replace the current system.
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